How long does delivery take?
We aim to dispatch orders within 48 hours (Mon–Fri). Delivery options include:
- Royal Mail Tracked 24: 1-2 working days (£4.45 or free on UK orders over £50)
- Royal Mail Tracked 48: 2-3 working days (£3.55 or free on UK orders over £50)
You’ll receive an email with tracking details once your order is dispatched.
How can I update my order?
If you need to make a change to your order, like updating your shipping address, please email us at support@thelitatlas as soon as possible with your order number and a description of the changes needed.
However, we cannot guarantee that change requests can be accommodated especially if the order has been packed up for dispatch.
What should I do if my order hasn’t arrived?
If your order hasn’t arrived within 10 working days, please email us at support@thelitatlas.com with your order number and we’ll look into it for you.
Will I have to pay extra charges when ordering from outside the UK?
If your delivery address is outside the UK, your order may be subject to import duties, taxes, or other customs fees when it arrives in your country. These charges are set by your local authorities and are the responsibility of the recipient.
We recommend checking your country’s customs regulations before placing your order so you know what to expect.
What is your return policy?
If you'd like to return an item, please email us at support@thelitatlas.com with your order number and reason for return within 7 working days of receiving your order.
Items should be unopened and unused. Once your return request is approved, you'll have another 7 working days to send the item back to us. Please make sure the item is in its original condition and packaging, just as you received it.
Please note that refunds are issued to the original payment method.
Return postage is at the customer’s expense and we recommend using a tracked service to make sure your order gets back to us safely.
Note that items that are damaged due to misuse or not returned in their original condition may not be eligible for a full refund.
Where do you ship?
We currently ship to the UK, EU, Canada, United States, Australia and New Zealand on our website, and are working on expanding globally. If you see that your country is not currently available for shipping, please send us a message and we will get you a shipping quote.